Think,believe,achieve
Think,believe,achieve

Updated GDPR Privacy  Statement         and Legal Notice            

Seraphina Ltd also known as Seraphina Mind Studio Mind Studio is committed to protecting the privacy and security of our customers and website visitors. We are committed to protecting your privacy and aim to be clear when we collect your information and use it only as you would reasonably expect.

 

We will not use your personal information unless we have first told you how we will use it or it is obvious how we will use it. Seraphina Ltd and its staff will not sell, rent or give your personally identifiable information to anyone. 

 

Our Privacy policy explains how we collect, use and protect information about you. It applies to data collected when you use our website, when you interact with us through services, products, social media, email, phone, or when you participate in our competitions, promotions or events.

How we use personal information

The below covers:

  • Who we are
  • Why we need your personal data
  • How we keep your data safe
  • How we collect your data
  • How we use your data
  • How we share your data
  • Marketing preferences
  • Advertisements
  • Cookies
  • Links to other websites and third parties
  • Data Retention
  • Your rights
  • Sale of business
  • Changes to this privacy notice
  •  Contact us
  •  Legal Notice 

Who we are 

Seraphina Ltd also known as Seraphina Mind Studio (“we”,” us” or “our”) is a Limited company registered in England. Our registered office is Mulberry Place, Stane Street, Slinfold, RH13 0QY. 

 

Please see the “Contact Us” section at the end of this notice for details of how to contact our Data Protection Officer regarding this notice.

Why we need your personal data 

As a coaching, therapy and training company we will only collect and use your personal data for the following purposes:

  • Internal record keeping, and administration
  • For bookings, training and events we may collect name, telephone, mail and e-mail addresses through application, registration forms or questionnaire this helps us understand if our services, events and training are appropriate for you.
  • For a consultation, we may also ask you to provide us with information regarding your personal or professional interests, lifestyle, health conditions and wellbeing – this is to ensure we deliver the best service to you – this information will not be disclosed or shared with third parties.
  • Workshop / training event applications, registrations, administration and informing people about our events
  • To process and fulfil any bookings / orders you place with us
  • To Keep you up to date with our latest offers / well-being information and make them more relevant to you
  • Improve our services
  • Meet our legal responsibilities

How we keep your data safe 

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff.

 We provide guidance and regular data protection training to our staff.

 We ensure that there are appropriate controls in place to protect your personal details. For example, our computer network and server is protected and routinely monitored.  

 

We store all the personal information you supply us with on secured servers or in secured paper files. For your protection, any payment details that you provide us with will be encrypted using SSL (Secure Sockets Layers) technology.

 Unfortunately, the transmission of information over the internet can never be completely secure. Although we will do our best to ensure that your personal information is protected, we cannot guarantee the security of your data transmitted to the website. Any transmission of your personal information by you is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

How we collect your data 

We collect personal information from you directly through our website, over the phone, through surveys and sometimes paper forms.  

 

When you sign up for services, attend sessions, workshops and training, purchase our products or communicate directly with us you may choose to give us certain information – for example, by filling in text boxes or completing registration forms or purchasing products.  All this information requires a direct action by you at that time for us to receive it and process it.

you may give us permission to obtain information with those other services. For example, this can be via the payment method you use (PayPal, GoCardless, etc.) or by choosing to send us your location data when accessing our website from your smartphone.

 

We may collect information about the software on your computer or device (your browser version etc.) and your IP address (your connection with the internet) to improve your interaction with our website and for our records. This may happen automatically without your being aware of it.

 

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

 Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. 

 

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

How we use your data

 The type and quantity of information we collect and how we use it depends on why you are providing it. The following is a more detailed explanation of what personal information we collect in each circumstance:

 

For workshop, training and events we may collect: 

 

  • Your name
  • Your contact details including email address, postal address and telephone numbers
  • Social media identification
  • Further information including organisation/business name, organisation/business address and organisation/business contact details for invoicing and communication purposes.
  • Your date of birth
  • Your mailing preferences
  • Your bank or credit card details (this information is only securely passed to our third-party payments processing services and not stored by Seraphina Mind Studio)

 

For event applications, registrations and administration we may also collect:

  • Name and contact details of the person or organisation making the booking
  • Name and contact details of the person attending the event (if different to the person making the booking)
  • Source of referral
  • Payment information details (this information is only securely passed to our third-party payments processing services and not stored by the Seraphina Mind Studio)
  • Specific information such as relevant dietary and access requirements to facilitate event attendance, if given to us by you

 For Therapy, Coaching and Personal Breakthrough Programs we may collect:

  • Your name
  • Your contact details including email address, postal address and telephone numbers
  • Social media identification
  • Further information relating to personal history of nature of problem you seek help with, well-being, health and personal interests.
  • Your date of birth
  • Your mailing preferences
  • Your bank or credit card details (this information is only securely passed to our third-party payments processing services and not stored by Seraphina Mind Studio)

 

For informing people about our events, we may also collect:

Names and contact details of persons who have expressed interest via email, website, client referral, entered our competition, signed for our newsletter or promotional offers.   

 

For administration of complaints and feedback

 To date we have received no complaints. In the unlikely event this happens we will keep:

  • A written summary of your complaint or feedback about our services, products
  • A written record of any relevant actions, decisions and correspondence we may have taken
  • Your name, address and contact details

Where we store your personal information 

The data that you provide us with will typically be stored and processed on our own server and on a Microsoft cloud system in the UK. By submitting your personal data, you agree to this storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

All information you provide to us is stored on secure servers with our approved third-party suppliers. Any payment transactions are encrypted, and Seraphina Mind Studio do not store any payment information.

 

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

How we may share your personal information

  • We do not sell or share personal information with third parties for the purposes of marketing.
  • We may, however, need to disclose your details, if required, to the police, other emergency services, regulatory bodies or legal advisors. We will only ever share your data in other circumstances if we have your explicit and informed consent.
  • Seraphina Mind Studio staff and organisations that carry out processing operations on our behalf, such as payment gateways (we do not store your credit/debit card information)
  •  Third party services providers that we engage to deliver products and conduct services on our behalf such analytics and search engine providers that assist us in the optimisation of our website
  • Affiliate networks with whom you have accessed our website
  • To any third party to whom we may chose to sell, transfer, merge any part of our business. If a change happens to our business the new owners may use your data in the same way set out in this data policy 
  • We reserve the right to publish references / case studies of individuals or companies that agree to give testimonials.

Marketing prefrences

We may send you marketing and promotional offers:

 

If you have purchased services, goods, registered for a promotion, event, workshop, training and have consented to receive such marketing.

By email if you have signed up for our newsletter, have entered a competition and consented to receive such marketing.

 

 We may use your purchase history, contact and marketing data to forma  view on what we think you may like, be of interest to you to make our communications more relevant to you.

 

You will always have full control of your marketing presences and can unsubscribe at any time 

Data retention  

Seraphina Mind Studio must comply with several statutory and regulatory requirements in relation to data retention.

 

Your data must be kept for a period of no less than 6 years following the date of your last transaction. We do not sell or rent your personal information to any third party for the marketing purposes. We will periodically review your personal information to ensure we do not keep it longer than is permitted by law. 

Your rights 

  • You have a right to know what personal data we hold, who we acquired it from, how we process it, the logic involved in any automatic processing, and who we disclose it to.
  • You have a right to ask us not to make decisions based solely on the automatic processing of your personal information.
  • You have a right to ask us not to process your personal information in a way that is likely to cause unwarranted and substantial damage or distress.
  • You have the right to request access to any of your personal data we hold, information about how and why it is processed, and to whom it may be disclosed.
  • You have a right to ask us to erase your personal information.
  • These statutory rights are qualified by exceptions and exemptions

Changes to this privacy statement 

We continue to review our controls and processes to assure that they are effective in meeting our commitments to our customers.

 

Seraphina Mind Studio reserves the right to change this Privacy Statement without notice at any time and from time to time, including as needed to comply with the laws and regulations of the jurisdictions within which we operate.

 

Contact us 

If you have any questions or feedback about this policy, would like us to stop using your information, or want to exercise any of your rights as set out above, please contact us at:

 

info@seraphinauk.com , or write to us at:

 

Seraphina Mind Studio

Mulberry Place

Stane Street

Slinfold

West Sussex

RH13 0QY

 

 

Legal Notice 

The information contained in this website is for general information purposes only. While we endeavour to keep the information current and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


Through this website you may be able to link to other websites which are not under the control of Seraphina Ltd therefore we have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Seraphina Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. 

Are You Struggling to Concentrate?

Turning negative minds into successful minds. 

 

Here at the Seraphina Mind Studio we have seen significant increases in the numbers of students and teachers referred for a broad range of stress and anxiety related problems. From poor concentration, focus, negative self-image, IBS, depression, OCD, eating disorders, stammering to self-harm and panic, the list is growing.

 

Stress and anxiety hormones are clinically proven to disable cognitive functioning, distorting feeling and emotions. Many of these problems could easily be minimised and even avoided with the correct mind training and knowledge.

 

Our Successful Minds Program has proved to be an invaluable tool set; many parents and teachers have been amazed at the positive changes they have experienced in themselves, their students and children. During exams some of the most negative, low-grade students became high achievers, attaining grades above their predicted expectations. They sailed through their exams calmly and confidently. 

 

Would you like to improve your chances of success? 

Business owner, wife and mum

with 20 years plus years experience of people performance and training. 

Niche experience within business leadership, education and mental health.

 

Board approved trainer of the ABNLP, ANLP, ABH, PLA and endorsed by the GHC. Read more 

 

 

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